2. Shipping Policy

Primal X ships exclusively within the United States. We are committed to fast, reliable delivery so you can start your journey as soon as possible.

2.1 Processing Time

Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or federal holidays will be processed on the next business day.

2.2 Shipping Times

Estimated delivery times after order processing:

• Standard Shipping: 5–8 business days

• Expedited Shipping (if available): 2–3 business days

Shipping times are estimates and may vary due to carrier delays, weather, or peak seasons. Primal X is not responsible for delays caused by the carrier once the package has been dispatched.

2.3 Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method. Shipping costs are not included in the product price and are the customer's responsibility. Taxes are also calculated separately at checkout in accordance with Florida state law and applicable interstate regulations.

2.4 Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can track your package directly through the carrier's website or via your Shopify order status page.

2.5 Undeliverable Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal by the recipient, the customer will be responsible for re-shipping costs. Primal X is not responsible for packages lost due to incorrect shipping information provided at checkout.

2.6 Damaged in Transit

If your order arrives damaged due to shipping mishandling, please photograph the damage and contact us within 2 business days of delivery. We will work with the carrier to file a claim and resolve the issue promptly.