Refund policy

1. Refund & Return Policy

At Primal X, we stand behind the quality of our products. Because Primal X Supreme is a consumable dietary supplement registered with the U.S. Food and Drug Administration (FDA), our return policy is designed to protect both our customers and the integrity of our products.


1.1 General Conditions

All returns and refund requests must be submitted within 14 days of the delivery date. Requests submitted after this window will not be eligible for a refund or return.


1.2 Opened or Partially Used Products

Due to the consumable nature of our product, once a box of Primal X Supreme (7 sachets) has been opened, it is not eligible for return or refund — unless the product meets one of the following conditions:

  • The product is visibly damaged, defective, or contaminated upon arrival.

  • One or more sachets within the box are sealed but show signs of physical damage or leakage.

  • The product has expired before its printed expiration date under normal storage conditions.


In these cases, we require photographic or video evidence submitted to our support email within the 5-business-day window. Once reviewed and approved, a full replacement or store credit will be issued.


1.3 Partial Returns (Multi-Sachet Box)

Since Primal X Supreme is sold as a box of 7 individual sachets, partial returns are not accepted. If a box has been opened and some sachets consumed, the remaining sachets cannot be returned. Refunds in these cases will only be considered under the damage/defect conditions described in Section 1.2.


1.4 Unopened Products

Unopened, factory-sealed products may be returned within 14 days of the delivery date. The product must be in its original packaging, undamaged, and in resalable condition. The customer is responsible for return shipping costs. Once received and inspected, a refund will be issued within 5–7 business days to the original payment method.


1.5 How to Initiate a Return

To start a return or refund request, please contact our support team at:


📧  ecom.velmont@gmail.com


Include your order number, reason for return, and supporting photos/videos if applicable. Our team will respond within 2 business days.

 

1.6 Non-Refundable Items

The following are not eligible for refunds under any circumstances:

  • Opened consumable products without evidence of damage or defect.

  • Products damaged due to improper storage by the customer.

  • Requests submitted after the 5-business-day window.

  • Original shipping and handling fees.

  • Taxes paid at checkout.